Rio Bites

PO Box #92301

Austin, TX  78709-2301

Phone #512-850-5439

Frequently asked Questions

Please read our most commonly asked questions first!

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, American Express, Discover, Debit Card, Chase Paymentech and PayPal.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Rio Bites have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 working hours as a guide.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

Is my personal information kept private?

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

What is your refund policy?

If you are not completely satisfied, email us at orders@riobites.com and we will send back a Return Authorization Number.  All items must be in the original condition and properly packaged upon return.

All Return Requests must be made within 10 calendar days of the shipped order, and returns must be postmarked within 5 days of receipt of Return Authorization Email.

Returns will not be accepted without Prior Authorization. Please include a copy of your Return Authorization Email or Number.

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